Terms and Conditions
YOU MUST BE OVER 18 TO PURCHASE GOODS FROM OUR SITE. WE RESERVE THE RIGHT TO REQUEST EVIDENCE OF AGE BEFORE WE FULFIL YOUR ORDER.
1.THESE TERMS
- These are the terms and conditions on which Britishvapes supply e-cigarette and related products to you.
- Please read these terms carefully before submitting your order to us. These terms describe who we are, how we will provide products to you, how you and we may change or end the agreement between us, what steps to take if there is a problem and other important information relating to the company and its business practices.
2. ONLINE STORE TERMS
- By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
3. HOW TO CONTACT US
- How to get in touch with us: You can get in touch by email at info@britishvapes.co.uk.
- Contacting our customers: If we have to contact you, we will either telephone you or write to you at the email address or postal address you provided when you ordered from Britishvapes.
4. ORDERING
- Once we have accepted your order, this will be confirmed by an email from Britishvapes.
- If for any reason we are unable to accept your order, Britishvapes will inform you of this by email and you will not be charged for the product. This non acceptance could be caused by: the product being out of stock; an error in the price or description of the product; product safety issues or because we have reason to believe that you under 18 years of age or not a UK resident.
- Once we have accepted your order, you will be assigned an order number. Whenever you contact us about your order, it will expedite matters if you have your order number to hand.
- Britishvapes is prohibited from selling certain electronic cigarette products to consumers resident in countries of the EU in accordance with certain provisions of the Tobacco Products Directive. Britishvapes can sell all of their product ranges to consumers resident in the UK and other non-EU countries. If the product you wish to buy falls within one of these restrictions, you will be notified during the check-out process.
- If you reside outside of the UK then it is your responsibility to ensure that the products that you order from us comply with the local laws applicable in your country and that you take responsibility for importing these goods into your country. Britishvapes can take no responsibility for products prevented from entry by customs or do not meet the legislative regulations applicable to your country.
- Britishvapes is prevented by law from selling e-cigarettes/vapes or related products to anyone under 18 years of age and reserves the right to request proof of age before fulfilling orders.
5. OUR PRODUCTS
- The product images on our website are for illustration only and while Britishvapes has made every effort to display the colours accurately, the viewer’s device may display colours slightly differently, which means that the actual product may vary slightly from the images displayed on the website.
- The product packaging may vary from that shown in images on the website. Because the packaging does not match the image shown on BRITISHVAPES website is not a valid reason for returning a product.
- BRITISHVAPES recommend that you read the instructions for your product before you start using it, as, with all ecigarette products; there is some safety risks associated with their use.
6.YOUR RIGHTS TO MAKE CHANGES
- If you wish to make amendments to the product you have ordered please let us know and we will inform you if the change is possible. If it is possible, we will inform you about any changes to the price of the product, the timing of supply or anything else that may change because of your request. We will then ask you to confirm whether you wish to go ahead with the amended order. If we are unable to make the change or the results of making the change are unacceptable to you, you may want to cancel the order
7. OUR RIGHTS TO MAKE CHANGES
- Britishvapes may change the product:
to reflect changes to the legal and regulatory requirements.
- to make minor technical adjustments and improvements.
8. PROVIDING THE PRODUCTS
- Delivery costs will be clearly displayed on the website.
- Britishvapes will let you know when we will provide the products to you within the order process and we will deliver the goods to you as soon as reasonably possible. In any event, the goods will be delivered within 30 days after the day on which Britishvapes accepts your order.
- If the product supply is delayed by an event outside our control then we will contact you as soon as possible to keep you informed and take steps to minimise the effect of the delay. Provided Britishvapes take these steps, we will not be liable for delays caused by the event. Should there be a risk of substantial delay you may contact us to end the order and receive a refund for any products you have paid for and have not been delivered.
- If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot within 14 days the products will be returned to us. Once Britisvapes receive the products back, we will contact you for further instructions and may charge you for further delivery costs
- The product becomes your responsibility from the time we deliver the product to the address you gave us, you become the legal owner of the product when we dispatch it to you.
9. YOUR RIGHTS
- Your rights depend on whether there is anything wrong with the product you’ve bought, how we have acted and the date you decide to cancel:
- If what you have bought is faulty or incorrectly described you may have the legal right, to have the product repaired or replaced, or to get some or all of your money back.
- If you have just changed your mind about the product, you may be able to get a refund if you are within the cooling-off period. This may be subject to deductions and you will have to pay the costs of return of any goods.
- If you are cancelling an order for a reason set out below we will refund you in full for any products that have not been provided.
The reasons are:
Britisvapes have told you about an error in the price or description of the product you have ordered and you wish to cancel the order;
there is a risk that supply of the products may be significantly delayed;
you have a legal right to end the contract because of something we have done wrong.
- For most products bought online, if you are a UK resident, you have a legal right to change your mind within 14 days and receive a refund.
- , You do not have a right to change your mind in respect of products hygienically-sealed health protected for hygiene purposes, if you have unsealed the products after you receive them.
- You have 30 days after the day you, or someone you nominate, receives the goods to change your mind about your order, unless your goods arrive in several deliveries over different days. In this case you have until 30 days after the day you receive the last delivery to change your mind about your order.
- We will pay the costs of return if the products are faulty or incorrectly described;
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
- How we will refund you; We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
- If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 1-3 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
- Britishvapes will make any refunds due to you as soon as possible; if you change your mind about your order, then your refund will be made within 14 days from the day on which we receive the product back from you. Products should be returned to Britishvapes , please ensure you enclose your contact details and order number within the package.
10. THIRD-PARTY LINKS
- Certain content, products and services available via our Service may include materials from third-parties.
- Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
- We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
11. Handling Complaints
There may well be occasions when you are unhappy with the service that We provided to You. In these cases, We will endeavour to be fair and efficient in handling any complaint You should have and to process your complaint confidentially.
If you have a complaint, please email to this address info@britishvapes.co.uk. We will endeavour to give You an answer within 21 days and will provide You with a likely timescale for resolving the dispute. We will keep you informed about the progress of Your complaint. We undertake to check Our system regularly for handling complaints and We welcome any suggestion You may have in relation to how this system may be improved
We undertake to check our system regularly for handling complaints and We welcome any suggestion You may have in relation to how this system may be improved
- If you have any questions or complaints about the product, please contact us by email to info@britishvapes.co.uk or telephone 01216286879, alternatively you can drop us a message at whatsapp 00447544149786.
- If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please contact customer services on info@britishvapes.co.uk for more details.
12. IF THE GOODS ARE FAULTY
- On very rare occasions goods purchased may be faulty due to an unforeseen or unknown manufacturing fault. We aim to resolve issues of this kind quickly and fairly, this can be done by contacting us at info@britishvapes.co.uk or telephone 01216286879, alternatively message us at whatsapp 00447544149786
13. PRICE AND PAYMENT
- The price of the product (which includes VAT) will be the price indicated on the order page when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
- If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
- There is the possibility that, despite our best efforts, some of the products we sell may be incorrectly priced. Britishvapes normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
- We accept payment by credit card (VISA, MasterCard, American Express) or debit card (VISA and MasterCard) and PayPal. Payment must be made for the product before it can be dispatched.
14. LOSS OR DAMAGES
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products sold.
- Britishvapes cannot be held liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15. USE OF YOUR PERSONAL INFORMATION
- We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide. You may stop receiving this at any time by emailing us at info@britishvapes.co.uk.We will only give your personal information to third parties where the law either requires or allows us to do so.
16. Handling Complaints
There may well be occasions when you are unhappy with the service that We provided to You. In these cases, We will endeavour to be fair and efficient in handling any complaint You should have and to process your complaint confidentially.
If You have a complaint, please email to this address info@britishvapes.co.uk. We will endeavour to give You an answer within 21 days and will provide You with a likely timescale for resolving the dispute. We will keep you informed about the progress of Your complaint. We undertake to check Our system regularly for handling complaints and We welcome any suggestion You may have in relation to how this system may be improved
We undertake to check our system regularly for handling complaints and We welcome any suggestion You may have in relation to how this system may be improved
Returns Policy
Britishvapes complies with the Distance Selling Regulations (DSRs)
Returns for unwanted items
Britishvapes complies with the Distance Selling Regulations (DSRs), the rules that apply if you are buying products or services from suppliers without face-to-face contact, and where the consumer has not had an opportunity to examine the goods before buying or discuss the service in person.
You must notify us that you wish to return an item within 14 days of receiving it and then have another 14 days to return it once you’ve told us. We will then refund you within 14 days of receiving the goods back.
To be eligible for a return, your item must be unused and in the same condition that you received it. All hardware must be in the original packaging, including any outer sleeve as these contain the product serial numbers. We cannot accept any hardware back without this.
To initiate a return please contact us at info@britishvapes.co.uk quoting order # and reason for return. Once authorized we will forward a returns form for you to fill in. Please complete this form and include it with the goods you are returning. If you are not able to print the form then please include a written note of your name, address, email address, order number and reason for the return so we know where the item has come from.
Please ensure your items are well packaged so they don't get damaged on their way back to us. We don't mind what you wrap them in - old newspaper works well. Make sure you obtain proof of postage otherwise you will be liable for any lost items. We will acknowledge receipt of your return and next steps. Refunds usually take 5 days to be processed but please allow up to 14 days.
Some goods are exempt from being returned due to hygiene reasons. These include:
- Opened e-liquids
- Tanks / Atomisers which have been filled with liquid or used
- Vape Kits which have been filled with liquid or used
- Drip tips (mouthpieces)
- Opened coils
- Disposable devices ( Opened )
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@royalvapes.co.uk.
Exchanges
If you want to exchange your item, the quickest and easiest way is to re-order what you need and then use our returns process bas described above to return the unwanted items for a refund. This way you will receive the correct items quickly and your refund will be processed once the items are back with us.
Returns Shipping
To return your product please email at info@britishvapes.co.uk to confirm return address.
We will cover returns costs for faulty and items sent to you, otherwise you will be responsible for paying for your own shipping costs for returning an unwanted item. Shipping costs for unwanted items are non-refundable. If your order wasn’t eligible for free shipping, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy policy
Britishvapes complies with the General Data Protection Regulation (GDPR) 2018.
Your privacy is important to us. Read this policy to learn about the personal data that we collect from you and how we use it. We encourage you to read the policy and get in touch if you have any queries.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.royalvapes.co.uk (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card, email address, and phone number. We refer to this information as “Order Information”.
We do not store credit card details nor do we share financial details with any 3rd parties
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by mailing us at info@britishvapes.co.uk:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18. All sales to anyone under this age are strictly prohibited.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@britishvapes.co.uk .
